Our solution can be hosted on your own servers or you can use our secure Cloud hosting, giving you complete flexibility in the approach you choose to adopt. Each solution is designed to help you achieve compliance with all regulations, including GDPR.
Deploying the solution within your own infrastructure ensures close integration, with real-time updates – so your databases are always accurate and reflect the latest communication situation with each customer. And by operating the solution locally, you do not need to upload all of your customer’s data to us. Only the relevant phone number, email address, postal address or document to support each chosen communication method needs to be uploaded – and of course this is always done over secure encrypted channels.
We treat the security of your data with the utmost importance, and everymessage has been accredited to ISO 27001 for security since 2010.
While our focus is still on improving response and efficiency, we have recognised and kept pace with the rapid changes in the world of communications technology and the consequent changes in consumer behaviour. For instance, with more than 80% of UK adults now owning a smartphone, we understand the opportunities that creates for better contact and response.
Having an operational ISMS framework for security management and monitoring, ensures data security and risk is controlled – and client API access to the services is via SSL with a 2048-bit CSR encryption. Our service core runs on dedicated servers and Next Generation Firewalls locked in dedicated data racks which are hosted across multiple UK data centres. This provides maximum resilience with a guaranteed uptime of 99.9%.