“Integrating AI into our platform allows for scalable automation across all channels.”
Our deep understanding of Finance and Collections has enabled us to take AI to another level. Not only do we use Natural Language Processing (NLP) in our software techniques to understand words, correct spelling or filter profanity, but we can parse entire sentences to understand the context of a conversation and respond in a manner which will achieve the desired outcome.
We understand your goals and our AI will quickly identify and act on the sentence and context, looking for a payment confirmation and date, a promise to pay, a request for further contact at a specific day and time or personal difficulties where a trained specialist can intervene to assist and protect the individual in difficulty. One of the outstanding elements of everymessage AI is that we provide you with the tools to reach out to customers automatically. For instance, to those who have either missed a payment or are late paying, in order to draw them back in to a conversation so that you can direct them towards specific goals.
AI tailored to your business needs
This proactive approach provides all the self-serve options which can include reminders that the payment request will be presented again, to make a payment now by an alternative route, or giving options for the customer to manage the payment themselves. By drilling into your own real time dataflows we are able to help you to quickly identify everything about your customers and act immediately and intelligently.
The conditional responses within our AI use your own existing templates and current interactional data from the agents as a platform to understand every context, ensuring our intelligence focuses on achieving your goals. everymessage AI machine learning is also in your control, first passing through the team leaders to approve or amend the response to ensure that as the data builds, it matches your business objectives.
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