Since 2003 communications technology has evolved rapidly. Could anyone have predicted that, just 15 years later, over 80% of the UK population would have a mobile phone that was smarter than most early desktops? So today, we aim to provide our clients with a constantly evolving suite of services which allows them to manage a wide range of communications channels via one central software tool.
Over the years we have helped a wide range of clients, including TV Licensing, BAA and many debt collection organisations, to adjust to the rapid changes faced by their communications teams.
As email, mobile phones, SMS, Social Media Instant Messaging and online Chat arrived, we have integrated each new technology into our systems, without changing the core objective of our business – to help our clients communicate with confidence, and to make their businesses more efficient and more profitable.
We continue to drive Contact Centre-oriented technology forward. contributed to a real step change in technology for Contact Centres. We have launched several world class products and services, transforming the way pro-active conversations are made, automating many conversations with our Workflow and Orbit tools and, in 2018, we are using AI to completely change the dynamic of the contact centre – driving significant increases in response rates, efficiency and profitability for our clients.
As for the future? everymessage will continue to lead the industry by helping companies understand more about the process of meeting their customers’ needs at any point of impact – to enable simple and effective communication across multiple business purposes, including:
Our goal is to help all business sectors to grasp the importance of pro-actively engaging with consumers in the most appropriate way to generate the best possible response and return – intelligent interaction the everymessage way.