Finance & Collections

There are many uses for SMS within the Finance sector. When comparing the cost of making a phone call or sending a letter to sending a simple SMS text message the financial advantages are very clear.

How do we more cost effectively contact our customers and collect payments?

SMS messaging has a better response rate than any other contact media and it is more cost effective.

What is not so apparent is that in studies across our client base has proven a 20% higher response rate for SMS over any other contact method. The rate of success is particularly high with persistent debtors.

If you are working with consumers, take a sample of your contact base and you will most likely see more than 80% of your contact numbers are mobile.

When calling to give payment reminders or other account information, the liklihood is that your agent will end up in mobile voicemail and the call will be ineffective.

Utilising our Campaign tools within the call centre, you may automatically progress the status or workflow for any individual client taking your contract strategy to the next level. Imagine a process where if a mobile message fails, an email or letter is generated immediately without any intervention or delay.

To read more about how we can deliver tailored campaigns across multiple media, see the products section on Multi-Level Campaigns and Mobile Payments.

Contact us today to discuss how we work in partnership with our customers to produce maximum benefit.