Contact Centre Messaging

At everymessage we are more than a messaging provider, we are able to offer a complete customised solution for call and contact centre to seamlessly link with CRM and workflow.

Utilising our knowledge of the call and contact centre we are able to advise and tailor a solution covering all key communication elements such as SMS, letter fulfilment, email and mobile web portals. – for example, linking an inbound message to an outbound call-back.

Self Service

Self service is the way to keep staff costs down and improve satisfaction. By allowing balance queries via txt message or automating a payment process you can take out the human intervention completely at the customer request.

Take a look at our Workflow tool to see how integration may be easily achieved with your contact centre. We already have integration with most of the main telephony manufacturers listed below, we are always interested in adding to this list.

Contact us today to discuss how we work in partnership with our customers to produce maximum benefit.